Get in Touch With Us
Got a question about something you have read on madebyshannon.co.uk, spotted an error, or want to flag a concern about a review? Here is how to get in touch and what happens once you do.
Why Readers Contact Us
Non Gamstop Casinos covers casinos not on GamStop, welcome offers, wagering requirements and how UK players can research these sites safely. Because this is a fast-moving corner of the gambling market, terms change, licences get updated, and casino ownership sometimes shifts hands. Readers get in touch for a range of reasons, and we take all of them seriously:
- Factual corrections — if a bonus term, wagering requirement or payment detail on one of our pages no longer matches what a casino actually offers, tell us and we will check it against current sources.
- Clarification requests — if a term such as game contribution to wagering, withdrawal limits, or KYC verification is confusing, ask us to explain it plainly.
- Editorial and research queries — questions about how we assess casinos not on GamStop, including the criteria behind our editorial ratings.
- Partnership or press enquiries — if you represent a casino brand, software provider, or another publisher and want to discuss something relevant to our coverage.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, we would rather point you towards proper support than leave you without an answer.
How to Reach Us
Email is the most reliable way to contact the editorial team behind madebyshannon.co.uk. Write to us at [email protected] and include a short summary of your enquiry — for example, which page you are referring to, or what you would like clarified. This helps us route your message correctly and reply faster.
We aim to respond within two working days. During busier periods it may take slightly longer, but every message is read by a person, not filtered through an automated reply.
Before You Get in Touch, You Might Find This Useful
If your question is about which sites currently rank highest, our Best Non GamStop Casinos 2026 page covers welcome offers, wagering conditions and how we compare operators side by side. It is often quicker than waiting on a reply if you are simply after a current overview.
Because reader questions about non GamStop casinos frequently touch on the same ground, here is what we can and cannot help with directly:
| You can ask us about | We cannot do |
|---|---|
| How wagering requirements or free spins offers work | Place a bet or deposit on your behalf |
| Clarifying a review, rating or comparison on the site | Guarantee a withdrawal, payout or outcome at any casino |
| Suggesting a correction or update to published content | Resolve a dispute directly with a casino operator |
| Pointing you to responsible gambling resources | Provide financial, legal or medical advice |
If You Have a Dispute With a Casino
Non Gamstop Casinos is an independent research and comparison site — we are not a regulator, a licensing body, or a party to any agreement between you and a casino. If you have an unresolved issue with a deposit, bonus, withdrawal, or account restriction, the correct first step is the casino's own complaints procedure, usually found in its terms and conditions or support section. Overseas gambling licences vary in what recourse they offer, so read the licensing information for the specific casino before assuming a dispute route exists.
We can still hear about it. If you tell us your experience, it helps inform how we describe a casino's customer support and complaints handling in future reviews, even though we cannot intervene in individual cases.
Support if Gambling Feels Out of Control
If gambling is causing you or someone close to you harm, please mention this clearly in your message and we will point you towards appropriate UK support. GamCare offers free, confidential advice and can be reached through the National Gambling Helpline. GAMSTOP allows self-exclusion from UK Gambling Commission-licensed sites, though it does not cover casinos operating outside that licence, which is one reason understanding overseas licensing matters. Deposit limits, loss limits, and gambling-blocking software are also worth exploring if you want more control over your play, and we are happy to explain how these work if you ask.
What Happens After You Write to Us
Every message goes to a member of our editorial team. We check the substance of what you have raised — whether that means re-verifying a bonus term, re-reading a licensing page, or simply answering a question — before replying. We do not send holding replies dressed up as answers.
If your message leads to a change on the site, such as a correction to a wagering requirement or an update to a casino's offer, we will make the amendment and note when it was fact-checked.
Get in Touch
Whether it is a quick question about how free spins wagering works, feedback on a review, or something more serious, we would rather you asked than guessed. Email [email protected] and a real person will get back to you.